SET UP A DIRECT DEBIT

With direct debit, your payments are automatically deducted from your bank account or credit card on the due date - you'll never miss a payment. You'll still receive your bill, but we will deduct your outstanding balance on the due date.

There are two ways you can set up your direct debit:

  1. Call us on 1300 117 376 to request a direct debit form to be sent to you.
  2. Download our direct debit authority form for full terms and conditions and to set up or alter your existing direct debit details.

Set up a direct debit

Direct debit FAQs
  • What is the frequency for payments?
    You can opt to pay fortnightly or monthly.  The amount that you owe is taken out of you bank account or credit card after you've received your bill.
  • When do the payments get made?
    Your bill is always paid on the due date, so you never need to think about your bill at all.  If the due date falls on a weekend or public holiday, we'll debit your account on the next business day.
  • Changing or cancelling your direct debit.
    If you wish to change any details of your direct debit or cancel the set up, contact us and we'll process this for you.
  • Are there any fees associated with Direct Debit?
    There is no cost to pay by direct debit from your bank account.  If you are paying from your credit card then a 1.52% surcharge will apply.